Help center

How do I...

Every task in True North as short numbered steps that name the page. The same 27 answers live inside the product, where the compass button on every page finds them and opens the page they name; administrators also get a setup checklist that ticks itself.

Getting started

  • Your first sign in

    Your administrator or the welcome email gave you a set-password link. It works once and for seven days.

  • Turn on two-step verification

    A six digit code from an authenticator app on top of your password. Required for anyone who signs records when the policy says so.

  • Set up your station: the checklist

    Seven steps take a new instance from empty to audit ready. The checklist ticks each one off as the data arrives.

People and shops

  • Add a shop or station

    A shop (station) is a place with its own people, supervisors and aircraft types. Records print its name.

  • Add your people

    Each person gets one account with a role, a shop and an employee ID. New hires start with the indoctrination items assigned.

  • Who can do what: roles

    Technicians log their own training; supervisors and training managers approve it; quality and management see every shop; the developer role changes settings.

  • The 145.161 roster and employment summaries

    The roster of management, supervisory and inspection personnel is printed from the people and their roles, with the employment summary each one carries.

  • When a person leaves

    Deactivate the account; keep the records. The rule wants two years, AS9110 wants your retention period in writing, and a departed person's binder still prints.

The program

Records

Documents and sessions

Quality

Settings

  • Set up email from your own domain

    Password resets, approval notices and the weekly digest are sent from the mail server you enter, so they come from your domain.

  • Your name, logo and colors

    The product name, short name, logo and colors print on the pages and the documents; the organization's legal name prints on the manual and every record.

  • Security settings and the event log

    Require two-step by role, see failed sign ins and lockouts, review who can sign, and read the security event log.

  • Backups, health and the Operations page

    Hosted instances take a verified daily backup with an off-site copy; the Operations page shows the last one, the disk, the database check and the warnings.

  • Change your plan

    The Plan page shows what you pay for and what you use. An upgrade, another station or the library add-on takes effect within a minute; a lower plan waits for the renewal date.

Support is included in every plan: email on business days, first response within one business day, outages worked at once. A defect is fixed as soon as a fix is ready.