Help · Getting started · Everyone

Your first sign in

Your administrator or the welcome email gave you a set-password link. It works once and for seven days.

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Steps

  1. Open the set-password link from the email and choose a password of at least 12 characters; common passwords are refused. In the app: /account/set-password
  2. Sign in with your username and the password. If the link has expired, use Forgot password on the sign in page or ask your administrator to send a new link from Users. In the app: /login
  3. Turn on two-step verification from Account; supervisors and above may be required to. In the app: /account/mfa
  4. If you are locked out after too many tries, wait 15 minutes or ask an administrator to unlock you from Users.

Also in Getting started

Inside the product the same answer is one click away: the compass button in the corner of every page (Compass, or whatever your shop named it) finds this article and opens the page it names. Still stuck? Write to support; business days, one business day to answer.